Dear HR Community,

As you may know, the way to contact the HRIS Team has changed recently. As of now, there is actually one single entry point for your iPeople & iLearn requests: the IT Portal.

Indeed, it is very important to manage your requests through tickets in order to get a better visibility of all requests, prioritize them and assign them. Direct requests cannot be tracked in our KPIs which may cause difficulties in the HRIS team’s workload.

To proceed, please follow the below steps:

1. You can access the IT Portal by clicking on the IT Self-Service section at the bottom of Ipsen Planet Homepage:
2. From the IT Portal, click on “Log a request” item:
3. Open the Corporate Application tab, select: iPeople or iLearn
4. From the iPeople or iLearn Service Catalog, select the item corresponding to your request
5. Describe your request, add screenshots and click on Order Now button to submit

The How to raise an iPeople or iLearn Request guide is available on the Box in the following folder: HR Community > 05-HR Tools > iPeople > Training.
You can also access them through your Useful Docs & Links Worklet in your iPeople Homepage by clicking on Training documents for HR Community.

We also encourage you to use the following resources which contain a lot of answers to your questions:

• For iPeople: On the HR Community Box and the full HCM How to guide. Also, you will find there a slide deck that shows all useful links by topic
• For iLearn: On the iLearn Help Menu to access to User Guides

We stay available for any further information.

Best regards,

Your HRIS Team